# Contact us ## Contact us If you have any questions about BeePlus, need help with an order, or want to talk about a partnership, you can reach us using the details below. *** ### Customer support For questions about orders, payments, or using the BeePlus app: * **Email:** * **In-app chat:** go to **Help → Contact support** in the BeePlus app When you contact us, please include (if possible): * your full name; * phone number or email used in the app; * order ID (if your question is about a specific delivery); * a short description of the issue and screenshots (if any). *** ### Driver support If you are a BeePlus driver and need help with trips, payouts, or your account: * **Email:** * **In-app:** open the driver app → **Help → Contact support** Please include: * your full name; * phone number used for your driver account; * trip or order ID (if relevant); * a short description of the problem. *** ### Business & partnerships For B2B deliveries, integrations, and partnership opportunities: * **Email:** Tell us briefly: * your company name; * what you want to use BeePlus for; * expected volume or type of deliveries; * how we can contact you back. *** ### Technical issues & bug reports If you found a bug or something in the app is not working as expected: * **Email:** Please include: * which app you are using (Customer / Driver); * your device and OS (example: iPhone 14, iOS 18.1); * step-by-step what you did; * what you expected to happen; * what actually happened (screenshots or screen recording help a lot). *** ### Legal & privacy For questions about Terms of Use, Privacy Policy, or data requests: * **Email:** If your request is about personal data, please clearly state: * that you are making a data request; * what exactly you are asking for (access, correction, deletion, etc.); * the phone number or email linked to your account. *** ### Response times We aim to respond to most messages: * within **24 hours** on business days; * critical issues are handled as soon as possible. If your request is urgent (for example, a safety or security issue), please write **“URGENT”** in the subject line of your email. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://beeplus.gitbook.io/beeplus-docs/contact-us/contact-us.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.