> For the complete documentation index, see [llms.txt](https://beeplus.gitbook.io/beeplus-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://beeplus.gitbook.io/beeplus-docs/contact-us/contact-us.md).

# Contact us

## Contact us

If you have any questions about BeePlus, need help with an order, or want to talk about a partnership, you can reach us using the details below.

***

### Customer support

For questions about orders, payments, or using the BeePlus app:

* **Email:** <support@beeplus.it.com>
* **In-app chat:** go to **Help → Contact support** in the BeePlus app

When you contact us, please include (if possible):

* your full name;
* phone number or email used in the app;
* order ID (if your question is about a specific delivery);
* a short description of the issue and screenshots (if any).

***

### Driver support

If you are a BeePlus driver and need help with trips, payouts, or your account:

* **Email:** <support@beeplus.it.com>
* **In-app:** open the driver app → **Help → Contact support**

Please include:

* your full name;
* phone number used for your driver account;
* trip or order ID (if relevant);
* a short description of the problem.

***

### Business & partnerships

For B2B deliveries, integrations, and partnership opportunities:

* **Email:** <info@beeplus.it.com>

Tell us briefly:

* your company name;
* what you want to use BeePlus for;
* expected volume or type of deliveries;
* how we can contact you back.

***

### Technical issues & bug reports

If you found a bug or something in the app is not working as expected:

* **Email:** <tech@beeplus.it.com>

Please include:

* which app you are using (Customer / Driver);
* your device and OS (example: iPhone 14, iOS 18.1);
* step-by-step what you did;
* what you expected to happen;
* what actually happened (screenshots or screen recording help a lot).

***

### Legal & privacy

For questions about Terms of Use, Privacy Policy, or data requests:

* **Email:** <legal@beeplus.it.com>

If your request is about personal data, please clearly state:

* that you are making a data request;
* what exactly you are asking for (access, correction, deletion, etc.);
* the phone number or email linked to your account.

***

### Response times

We aim to respond to most messages:

* within **24 hours** on business days;
* critical issues are handled as soon as possible.

If your request is urgent (for example, a safety or security issue), please write **“URGENT”** in the subject line of your email.